Customer Support

Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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97% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Albert was really supportive and patient in taking me through the booking and was very knowledgeable

Excellent
++

Roger was fantastic, he made the booking process very straight forward. Great Customer Service!

Excellent
++

We would like to thank Roger. He was most helpful and we felt confident dealing with him.

Poor
-

The holiday was advertised at £150, but when I called to book it, it was a late flight put and an early flight back, so the time in Krakow would have been quite short.
The flights also left and returned to two different London airports, so how would I have been able to collect my car? This was crazy.

The Crystal Rep was able to get me flights out of and back to Stansted, which resolved the car problem, and flights which arrived at midday and returned in the evening, which gave me another day and half at the destination. This was an additional £100, but I decided it was worth it.

My next gripe was that I specifically asked for a hotel in the city centre, so that I would be able to walk everywhere, have dinner in town etc. I was reassured my hotel was in the city centre, but in fact it was a 20 minute tram ride out of town.

The hotel was fine and the breakfast was excellent, so it was OK, but I would have preferred to be in the centre.

Soooo. I enjoyed the trip and saw a lot, but I shall never buy a Groupon Deal again, as I find that they consistently over-promise and under-deliver. A good deal is never as good as it first appears...

Excellent
++

Ben Jones was very helpful. Cheers.

Good
+

Ben Jones has been extremely helpful with our first holiday as a couple. As it is the first one I have booked, Ben went through everything and made sure I knew what I was doing and assisting in the whole process. Would recommend.

Excellent
++

First class friendly service on a personnel level. Felt the lady really wanted to get the best deal for me

Excellent
++

I thought Roger was a fantastic man and thoroughly helpful. A joy to speak to and deal with. I recommend him anytime

Poor
-

Our holiday was great and cheap at first but there is lots of hidden fees so the price was almost double at the end

Excellent
++

Very helpful service from Chris (ext. 8194) - very helpful and polite. Would contact him again to book future trips. Super friendly!

Excellent
++

Good communication by Rodger very helpfull

Excellent
++

Made booking so simple even with multiple departure airports professional service

Excellent
++

My girlfriend spoke to Chris, who was very helpful and made our booking easy and non stressful. It was a pleasure talking to someone who We could book Our trip with without any complications. Chris was very thorough and it was all booked in a timely manner.

Excellent
++

I spoke to Chris, who was very helpful and made my booking easy and non stressful. It was a pleasure talking to someone who I could book my booking with trip with without any complications. Chris was very thorough and it was all booked in a timely manner.

Excellent
++

Great service provided by Rony. Everything explained in a clear and understandable way and even upgraded the flights for the best deal!

Excellent
++

Excellent !

Excellent
++

I dealt with Rony Stark. The service he gave was exceptional. I had to make numerous changes during the booking, which he accommodated with great patience and understanding. He kept each promise to call me back and went over and beyond to ensure myself and my holiday party were happy. Thank you Tony, you are a credit to Cyrstal Travel.

Yvette

Excellent
++

Great service from Ben! Helped plan our trip perfectly and made everything clear to me whilst booking!

Excellent
++

Ben was so helpful he sorted our flights hotel and transfer very patient with me. Great service

Excellent
++

The service from Rony was brilliant, he made the whole process as easy as possible, he was polite, curtious and answered all question very well.

Excellent
++

Fantastic, so helpful

Good
+

Asked to check hotel on line before booking

Excellent
++

dealt with Ben and he was excellent, gave us all the advice in helping us with getting great flights and the perfect holiday


On 27-Sep-2019 the supplier responded:
Hello Marion, Thank you for the wonderful 5 stars. We will definitely share your feedback with Ben. He will definitely be happy to read your kind words. We prioritize customer satisfaction and make sure that our clients have the best holidays ever. Our travel consultants design the packages in a way that suits everyone's pocket. Once again thank you and please don't hesitate to get back to us regarding your reservation. Happy holidays and take care :) Team Crystal Travel

Excellent
++

It was a pleasure to deal with Ben this morning, who offered us better flights than we thought, which has enhanced our upcoming holiday experience, he is a credit to Crystal


On 27-Sep-2019 the supplier responded:
Hello Fraser,Thank you for writing us a great review. We will share your kind words with Ben and as an employee, we are sure that it will make him more motivated. We at Crystal Travel strive to deliver the best services and prices that suit our client's budgetThank you once again and please don't hesitate to get back to us regarding your reservation.Till then, Happy Holidays and have a great day ahead.
Team Crystal Travel

Excellent
++

Chris was extremely help helpful, polite and friendly


On 26-Sep-2019 the supplier responded:
Hi Rita!
Thank you for the perfect 5 stars. We are glad to hear that our Travel Consultant Chris was cooperative and friendly. We will share your feedback with him and we are sure that he will be really motivated and excited to know this. Please don't hesitate to get back in touch with us if there is any concern regarding your reservation and we hope that you will introduce us to your friends and family. Till then, safe travels :) Regards,

Team Crystal Travel

Excellent
++

Chris was very helpful,polite and gave all the necessary details in an easy to understand manner


On 26-Sep-2019 the supplier responded:
Hi Nigel! Thank you for the perfect 5 stars. We are glad to hear that our Travel Consultant Chris was cooperative and made you understand the booking procedure in a flawless manner. We will share your feedback with him and we are sure that he will be really motivated and excited to know this. Please don't hesitate to get back in touch with us if there is any concern regarding your reservation and we hope that you will introduce us to your friends and family. Till then, safe travels :) Regards,
Team Crystal Travel

Poor
-

Chris seemed nice, only thing he kept repeating can I bring to your attention


On 24-Sep-2019 the supplier responded:
Hey Luke! Thank you for taking the time to leave us your feedback, I am sorry to hear of your dissatisfaction. I would like to assure you that our customer service agents are here to assist you with any query you may have with regards to your booking. Like you have mentioned that Chris wasn't clear with his words, we can arrange a call back for you or you can feel free to write us at response@crytsaltravel.co.uk so we can look in your queries and answer promptly. We look forward to hearing from you. Regards,
Team Crystal Travel

Good
+

Very good service

Excellent
++

The gentleman who I dealt with was very helpful and patient and checked lots of different flight time for us to find the best deal. I would give him 5 stars and use again to book our next trip.

Excellent
++

Ben was very polite and accommodating. He made sure to take care of every detail.


On 23-Sep-2019 the supplier responded:
Hey Lewis! Thank you for the fantastic 5 stars. Ben will be really happy to know that he has been awarded such a great compliment. We at Crystal Travel prioritizes on delivering a good customer experience and creating a memorable holiday to our valued passengers. We look forward to the next time that we hear from you to design another exciting journey for you, your friends and your family. Happy Vacations! Regards,
Team Crystal Travel

Excellent
++

Ben was extremely helpful, using whatever was available to him to make my getaway better. He managed to obtain better flight times without any extra charge which I appreciated a lot.

Excellent
++

Easy and quick to book

Excellent
++

Fabulous support with the booking

Excellent
++

Absolute pleasure to deal with


On 23-Sep-2019 the supplier responded:
Hey John! Thank you for the perfect 5 stars. We are delighted to hear that you liked our services. We encourage you to follow us on social media for amazing deals and packages. Regards,
Team Crystal Travel

Excellent
++

Chris was patient, polite and gave concise advice. He was a pleasure to deal with

Excellent
++

Ben was great help. He was very knowledgeable and helpful. Thanks

Excellent
++

Ben was very helpful and very nice . Did all he can to help me out. Thanks very much.

Excellent
++

The advisor was very clear and all went smoothly

Excellent
++

Easy to deal with.all good


On 23-Sep-2019 the supplier responded:
Hi Vanessa! Thank you for the amazing 5 stars. We are glad that you found us effortless. We encourage you to follow us on social media for amazing offers and packages. Regards,
Team Crystal Travel

Excellent
++

Rony was brilliant! Extremely helpful and attentive. This is the first time I have used Crystal Travel and I would certainly use them again.

Excellent
++

Very helpful, got us a good deal, very friendly, great advice

Excellent
++

Very helpful polite and would use again

Excellent
++

Absolutely fantastic really accommodating thanks Ben!

Excellent
++

Rony was great, excellent job, great customer service - really went the extra mile - thanks so much

Excellent
++

Excelelent

Excellent
++

Excellent service

Excellent
++

Really friendly on the phone. Even taught me some of the phonetic alphabet!

Excellent
++

Chris was informative, courteous and provided excellent service throughout.

Excellent
++

Brilliant service

Excellent
++

Brilliant service and took his time to explain our options and get the best deal that suited us

Excellent
++

Rory was very helpful, very patient, and was able to do me a decent enough deal with flights/breakfast. First time booking a holiday over the phone and he has made it very pleasant.

Excellent
++

excellent service, totally committed to clients needs, highly recommend, Ronny great help.

Good
+

I liked timely reply, the assistant was pleasant and tried to be helpful. I was annoyed by additional charges for the flights and had to go back and forth to compare the timings and costs. So value for money is probably a question mark, cause I ended up paying double what the Groupon Voucher was to actually get the time I planned to spend on hols. However a nice guy, seemed to have done his best wtihin the company arrangements.

Excellent
++

Excellent customer service from Rony, 1000% commitment and service, very attentive, client focused.

Excellent
++

simple, efficient process, availability of different flight times

Excellent
++

Efficient service, clear and well spoken, friendly staff.

Excellent
++

very helpful

Excellent
++

The staff member I conversed with was friendly and professional. He was also most helpful. I’m happy with the brilliant deal I got!

Excellent
++

Rony was really great very helpful with all the information. Would recommend crystal travel and 100% him

Excellent
++

Conversation flowed easy booking very happy with experience by Rony

Excellent
++

Very helpful when booking over the phone. All paperwork came through quickly

Excellent
++

Your advisor answered every question and anxieties I had and organised everything that I requested. Thank you so much. And such a cheery person. You have made the start of this experience pleasant.

Excellent
++

You made this a very easy process for us, thank you.

Excellent
++

I had a very pleasant experience booking with Ben at Crystal Travel. He was very helpful and polite, I will definitely recommend.

Excellent
++

Amazing service from Charlie would book again

Excellent
++

Very good, Charlie very helpful happy!

Good
+

Kate very friendly and knowledgeable

Excellent
++

Good service whilst booking

Excellent
++

Good service

Excellent
++

Roger at Crystal travel was very helpfull

Excellent
++

Thorough booking process

Excellent
++

Amy helped me book and I found her service to fantastic.
I had booked a groupon deal and was worried it would cost me more, it didn’t.

Would recommend!

Bad
--

im sure the moderators that run this site will quickly remove this honest review of their operation

this is a baiting scam advertised on groupon as a cheap fun package holiday across different locations with travel and stay all organised - once reserved you are told by whatever poor wage slave in mumbai they employ who is very enthusiastic to make sure you leave him/her personally a rave review immediately after you book the deal (it’s not your fault rony! you’re just trying to make a living! you work hard but your company is a scam) that each convenient train travel option you were entitled to between locations is in fact either unavailable and that they need additional payment to provide what you where originally getting at the threat of a much longer journey, or that it’s timing makes it practically pointless (arriving late in the day on a two day trip)

having paid an additional 125 pounds we discover the practicalities of the ryanair baggage fee system meant that we had to pay another 30 pounds each way (still for only one 10kg bag between two), and found ourselves in some acceptable hotels and some truly awful ones, unliveable by the standards of a no-nonsense brit who just wants a place to lay their head

we also have suspicions that this company has attempted to defraud us (ha ha) with access to our card details which was thankful swiftly dealt with - whether it was them we shall never know

one of the bad hotels was so bad we didn’t feel safe so we (unimaginably luckily) found a last minute booking.com ad for two nights in a rented apartment for about 180 pounds which was beautiful in comparison - fridge, kettle, oven, bluetooth speakers, modern spacious feel, but more importantly a flushing toilet and much lower chance of getting stabbed just trying to walk around (avoid hotel ostas in prague people)

do it yourselves folks, it’s not that hard

Good
+

The service was very good n was a pleasent man called rony who helped me do my bookings

Excellent
++

Ronnie was fantastic and a great help. Really great experience. Thankyou Ronnie, Matt

Excellent
++

I contacted crystal travel & Rony answered he was excellent very knowledgeable & informative with our booking thank you very much

Excellent
++

Rony was our contact he was very helpful & informative during our booking thank you very much

Excellent
++

I would definitely use Crystal Travel again. Initially when I rang I spoke with Gary who promised to call me back but never did. However when I rang a week later I was lucky enough to speak to Noah. He has been amazing in getting our American trip together even getting some of the extras included. From the moment I spoke with him over a week ago to today he has taken full ownership of my requirements. He is a big credit to Crystal Travel and when I need to book again, he will be my number one go to! Thank you Noah 😀

Excellent
++

Ronny, worked hard to accommodate us.

Excellent
++

Roger could not have been more helpful . I will definitely be contacting again with any future plans . Thank you so much for all of your help quick helpful and efficient.

Good
+

Agent very helpful and informative

Good
+

I dealt with Roger knox and was impressed by his ability to hear and understand my needs. He was sometimes difficult to contact, but we sorted it, and he worked hard to get my amends at a fair price without any HARD -sell
I would recommend

Excellent
++

I would recommend this amazing service to everyone,Roger helped me to get the best time flying for my trip and he gave me all the information about my stay including all details and I am very happy,Thank you .

Excellent
++

Roger was absolutely brilliant. He knew my mistake I called about and helped find me what I was looking for.

Excellent
++

Easy to deal with. Rony very helpful

Excellent
++

Easy to deal with. Thanks Rony very helpful

Excellent
++

Quick & easy, Rony was very helpful and answered questions very well

Excellent
++

Rony was very friendly and helpful and completed our booking very efficiently.

Excellent
++

Rony was very friendly and helpful. He allowed me time to talk to family before confirming the booking and completed everything without trouble.

Excellent
++

Excellent service very clear and concise

Bad
--

This was way too long winded and not a quick process. I was on the phone for an hour which is ridiculous. I can book a holiday via other companies in minutes.

Excellent
++

Chris from Crystal Travel was very friendly and informative. He provided us with all the information we required and was able to provide us with several options.

Would happily recommend Chris from Crystal Travel.

Excellent
++

The agent managed to arrange different flight times that suited us best for the best price

Excellent
++

The agent helped me find the best flight times for the best price. It was so easy to arrange. Thank you so much

Excellent
++

easy to contact and is very accomodating

Excellent
++

easy to communicate with and very helpful especially the agent, Connor.

Poor
-

Cost more than advertised

Poor
-

Advertise prices from each airport correctly

Excellent
++

Very nice, patient attitude and didn’t make me feel at all rushed. Was very helpful and informative

Excellent
++

Very patient and helpful. Very satisfied with the service.