Customer Support

Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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97% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Good explanation of all the details.

Excellent
++

Roni was very helpful tried to find the best deal for us.

Excellent
++

Connor was so helpful and attentive. Nothing was too much trouble. Communication was brilliant from start to finish. The booking was made so easy by his competence. Would definitely use your company in the future.

Excellent
++

They were very helpful and very informative.

Excellent
++

Connor who was dealing with our booking was very helpful and very good at making sure you understood about the booking process.

Excellent
++

Connor was extremely helpful in helping me make decisions about my holiday. I had forgotten some information so he gave me time to get it and then rang me back. Very helpful.

Excellent
++

Fantastic service
I will be booking with them again

Excellent
++

Superb service, very helpful

Excellent
++

Very good service

Excellent
++

Very friendly and informative, thanks.

Excellent
++

Excellent service and true sense of travel

Excellent
++

easy and quick

Excellent
++

It was good answered all my questions

Excellent
++

Was quick and easy to follow
Ronnie really made it easy for us to get it booked.

Excellent
++

Rony was so helpful and dealt with my booking really professionally.

Excellent
++

Help full very understanding

Excellent
++

Patient, clear explanations provided throughout contact

Excellent
++

Great.organised several call backs and answered all my enquiries patiently. All sorted quickly and efficiently. Thanks Conor

Excellent
++

Very helful

Excellent
++

I found the person I was speaking to very helpful

Excellent
++

Very helpful, and a very good price. Will return

Excellent
++

Chris was very helpful looking at different options

Excellent
++

BOOKED THROUGH GROUPON AND ALL SEEMS WELL AND GOOD. JUST WAITING FOR ,Y TICKETS BUT GOT THE DATES I WANTED.

Excellent
++

Amy was very nice and patient and even find me a new destination to travel

Good
+

Rony had patience to sort out my holiday very helpful

Excellent
++

Rony gave great customer service

Excellent
++

Rony did Everything that I expected of him

Excellent
++

It was efficient and the caller really helped to solve the issues that arose.

Excellent
++

The gentleman I spoke to was so patient and helped me in anyway possible. His name was Roger Knox, thank you so much you was amazing.

Good
+

I would recommend crystal travel. It would be good to try to maintain the same price that customers paid for their wowcher. Although, I am very pleased with Ben who dealt with my booking in a professional way and tried to get the best deal. I hope to enjoy the holiday, looking forward to it. Thank you, Ben.

Good
+

Good efficient service. No issues to report. All good

Excellent
++

Shane helped me massively, I was so nervous about booking a surprise trip for my husband as its usually him who does it all but he helped me so much and even when there was a problem with the system and it took longer than expected he was reassuring and very patient with me. Thank you so much Shane

Excellent
++

Chris was very polite and helpful making my booking a very easy process

Excellent
++

Brilliant customer service from Roger and be was very helpful. Thought about extras we had forgotten about which was great. Would definitely recommend and use again

Excellent
++

Excellent service from Roger a real star member of your team

Excellent
++

Efficient looked about for good alternative accommodation when unhappy..went the extra mile.

Excellent
++

Very efficient. Would definitely would use Crystal again.

Excellent
++

Very efficient. Nothing to much trouble. Continued to check everything to make sure I was happy.

Excellent
++

Very efficient.

Excellent
++

Really fantastic asCharlie was very efficient, patient and courteous. He was helpful and ensured we were happy with all the arrangements

Excellent
++

Great customer service from Shane today. Lots of help to find hotels and train transfers for a family trip to Amsterdam, Brussels and Bruges.

Excellent
++

Very friendly and efficient service from Charlie. He couldn't have been more helpful! Many thanks.

Excellent
++

Very helpful.

Excellent
++

I was very happy with the service I received. I was given a range of options to choose from. I would definitely be happy to use this company again.

Excellent
++

Rony was excellent!

Excellent
++

Rony is an excellent agent & very accommodating. He made it very easy! Thank you Rony for a great experience!

Excellent
++

Good service quick and easy to book.

Good
+

Reno was enormously helpful but process was ridiculously bureaucratic.

Excellent
++

Everything was good and shane was helpful and flexible amswering my questions through out. My only issue with the system is that it was ratjer slow but this was not shanes fault

Excellent
++

Amy was very good and explained everything in great detail and make sure i understood what she was saying waited until the emails there and I check them to make sure all was right

Excellent
++

We spoke with Charlie who was very patient, helpful and very courteous. We would certainly recommend Crystal Travel to others especially if the staff are as helpful as Charlie

Good
+

We booked from a Groupon deal. The booking advice from Rony was great, finding us the right deal. We are however yet to travel and receive travel documents, so perhaps the request for feedback is a little premature, but if providing feedback for the booking stage, the 👍🏻

Excellent
++

Groupon enquiry

Excellent
++

Very helpful service from Amy at Crystal Travel.

Excellent
++

Clear and precise information supplied by Roger, no hassle for me making amendments to booking.

Excellent
++

Chris is really helpful, booking with crystal travel is easy and quick.

Excellent
++

Chris is very helpful and very prompt on all queries I have. They are also very flexible on our requests as well.

Excellent
++

RONY WAS AWESOME AND VERY HELPFUL AS WAS MY FIRST TIME BOOKING A HOLIDAY THIS WAY

Excellent
++

RONY WAS VERY HELPFUL AS WAS MY FIRST TIME BOOKING A HOLIDAY THIS WAY

Excellent
++

very efficient and clear.

Excellent
++

Rony was fabulous. He walked me through every step of my booking and ensured I got the best deal for the best price. I'm sure that My husband and son will have a fantastic city break together.

Excellent
++

Rodger you staff member was very friendly informative and quick to come back with a deal
Thanks 😊

Excellent
++

Rony, was a fantastic in booking the perfect break and experience. Gave a number options to sort our needs.

Excellent
++

Rony was very helpful, fantastic customer service. Gave a number of options for us to have the best experience.

Excellent
++

Rony was extremely helpful and we managed to sort out a complicated holiday over the phone.

Excellent
++

Roger was very helpful and explained everything well. He sent information when promised and even called me back when the call dropped on my phone. Excellent service thank you.

Excellent
++

Lauren was brilliant

Excellent
++

wonderful service provider

Excellent
++

Rony, was amazing, he was patient and he made sure I got the best deal and travel experience.

Excellent
++

As Above

Excellent
++

Rony was very informative and patient. He was able to answer all our questions and was very helpful.

Excellent
++

Rony was very helpful and tried hard to make everything perfect for me.

Good
+

The agent I spoke to Rone was very good and polite and tried to help me getting a better deal

Excellent
++

Good info, I hope it's going to work

Excellent
++

crystal travel always provide the best deal and i am so pleased with the deal...

Excellent
++

a great service and a good price....

Excellent
++

I am very happy about my holiday got a great deal...

Excellent
++

Albert was brilliant all throughout. Helped me with all queries i am so excited

Excellent
++

i booked the holiday 3 weeks ago, i am so happy for my holiday.

Excellent
++

Very happy with the level of service.
Thank you Charlie.

Excellent
++

Charlie has been really helpful in providing the best holiday experience in terms of travel and accommodation. He is friendly, helpful and informative.

Excellent
++

Good marketing skills and lots of patience

Excellent
++

Really good

Excellent
++

Advisor was brilliant all throughout. Helped me with all queries and was quick responding to emails

Excellent
++

The person we spoke with "Ben" was polite and extremely helpful

Excellent
++

A very smooth operation that "did what it said on the tin"

Excellent
++

Well worth using

Good
+

Informative and helpful.

Excellent
++

Of course I do recommend this company....the travel agent who dealt with me was great ⭐️

Excellent
++

Very professional and helpful.

Excellent
++

Very helpful and professional, would book with Crystal Travels again.

Good
+

I found Ben very helpful and efficient.

Excellent
++

Rony was very easy and helpful to get my holiday booked

Excellent
++

As Above

Good
+

Very friendly customer service over the phone, looked into all available options for my trip and offered several good deals

Good
+

Very friendly customer service

Excellent
++

This review is for the booking process as we have yet to go away but so far cannot fault them. Very knowledgeable on the phone called back to confirm things when they said they would very easy process and good prices.

Excellent
++

He answered all my 100 questions with enthusiasm and was very polite and kind about it all

Good
+

Shain was really helpful. Thank you

Excellent
++

Very patient and helpful stuff. I highly recommend it.